Services

Workplace Research – We use quick, effective employee research to discover trends, attitudes and ideas important to your goals. Employee surveys, streamlined for today’s environment, uncover key elements of the employee experience. Focus groups and one-to-one interviews probe for details and test survey findings. For consumer or customer-facing businesses and departments, we conduct mystery shopping to emulate and evaluate customer experiences on the phone, email, web and face-to-face.

Employee Program Development – Using research findings, we help you define such processes as training, employee communication, goal setting, HR policies, staffing and compensation strategies that support your desired behaviors. We offer experts in organization change and project management to design and implement programs, or you can complete them with your resources and on your timelines.

Training and Coaching – Our training programs clarify individual behaviors needed to succeed and will spark immediate change with participants. We use accelerated learning methods to provide engaging, effective and fun experiences. Our powerful coaching process will keep your leaders and change agents motivated and on course through weekly action planning.

Our current training programs include:

Right the First Time - Project Management for Teams

Be A Great Boss – Skills for Managing People

The Power of Being Nice – Boost Profits through Customer Courtesy

Navigation for Leaders – Coaching Your Key Talent to Success